Terms and Conditions

1. Introduction

Welcome to Taluka Cane ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website taluka.co.za and our services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Taluka Cane is a premium synthetic cane supplier based in South Africa, providing synthetic cane products to furniture makers, designers, and builders worldwide.

2. Website Usage

2.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing product information and specifications
• Submitting inquiries and quote requests
• Contacting us for business purposes
• Accessing information about our synthetic cane products

2.2 Prohibited Use

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of the website
• Transmit any viruses, malware, or harmful code
• Copy, reproduce, or distribute website content without permission
• Use automated systems to scrape or harvest data from the website
• Interfere with or disrupt the website's functionality

3. Product Information

We strive to provide accurate product information on our website. However:

• Product descriptions, specifications, and images are provided for informational purposes
• We reserve the right to correct any errors, inaccuracies, or omissions
• Product availability is subject to change without notice
• Colors and finishes may vary slightly from images due to display settings and manufacturing variations
• We offer four main profile types: Round, Flat, Flat Oval, and Hollow Oval, each available in various widths and colors

For detailed product specifications, please refer to individual product pages or contact us directly.

4. Contact and Inquiries

Our website provides contact forms and inquiry systems for your convenience:

• Contact forms are for legitimate business inquiries only
• You must provide accurate and complete information when submitting inquiries
• We will respond to inquiries within a reasonable timeframe
• Quote requests are subject to availability and our business capacity
• All quotes are estimates and subject to confirmation

By submitting a contact form or inquiry, you consent to us using your provided information to respond to your request and for related business purposes.

5. Orders and Purchases

5.1 Order Process

Orders are processed through direct contact with our team:

• All orders require confirmation from Taluka Cane
• We reserve the right to accept or decline any order
• Order confirmation will be provided via email or other agreed communication method
• Minimum order quantities may apply

5.2 Pricing

Pricing information:

• All prices are quoted in South African Rand (ZAR) unless otherwise specified
• Prices are subject to change without notice
• Final pricing will be confirmed upon order acceptance
• Prices exclude shipping, handling, and applicable taxes unless stated otherwise
• Products are sold by weight (KG) or roll length as specified

5.3 Payment Terms

Payment terms will be agreed upon at the time of order confirmation:

• Payment methods and terms will be specified in your order confirmation
• We reserve the right to require payment before shipment
• Late payments may result in order cancellation or additional charges

6. Shipping and Delivery

Shipping and delivery terms:

• We ship within South Africa and internationally
• Shipping costs and methods will be confirmed at the time of order
• Delivery timelines are estimates and may vary based on location and shipping method
• Risk of loss and title pass to you upon delivery to the carrier
• You are responsible for providing accurate delivery addresses
• Delays due to circumstances beyond our control (including customs, weather, or carrier issues) are not our responsibility
• International orders may be subject to customs duties and taxes, which are the customer's responsibility

7. Product Warranties

Taluka Cane provides the following warranties for our synthetic cane products:

• Outdoor Guarantee: 3-year guarantee against cracking or fading when used in outdoor applications
• Material Quality: Products are manufactured from 100% virgin synthetic polymer blend under ISO-certified conditions
• Performance Specifications: Products meet stated specifications for UV resistance, temperature range (-20°C to +70°C), and moisture resistance
• Warranty Claims: Warranty claims must be made in writing within the warranty period and may require proof of purchase and evidence of the defect
• Warranty Limitations: Warranties do not cover damage from misuse, improper installation, accidents, or modifications to the product
• Remedies: Our sole obligation under warranty is to replace defective products or provide a refund at our discretion

This warranty is in addition to any statutory rights you may have under South African consumer protection laws.

8. Returns and Refunds

Returns and refunds policy:

• Returns must be requested within a reasonable time after delivery
• Products must be unused, in original packaging, and in saleable condition
• Custom orders or specially manufactured items may not be returnable
• Return shipping costs are the customer's responsibility unless the product is defective
• Refunds will be processed using the original payment method within a reasonable timeframe
• We reserve the right to refuse returns that do not meet our return policy requirements

For defective products covered under warranty, please refer to the Product Warranties section above.

9. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, images, and software
• Product descriptions and specifications
• Website design and layout
• Trademarks, including "Taluka Cane"

is the property of Taluka Cane or its licensors and is protected by South African and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or use any content from this website without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

• Taluka Cane provides the website and products "as is" without warranties of any kind, express or implied
• We do not guarantee that the website will be uninterrupted, secure, or error-free
• Our total liability for any claims arising from your use of the website or products shall not exceed the amount you paid for the specific product in question
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not responsible for any loss or damage resulting from your use of our products in applications for which they were not designed

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Taluka Cane, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including legal fees) arising from:

• Your use of the website or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your use of our products in a manner not intended or recommended

12. Dispute Resolution

In the event of any dispute arising from these Terms or your use of our website or services:

• We encourage you to contact us directly to resolve the matter amicably
• If a dispute cannot be resolved through direct communication, you may be required to submit to mediation or arbitration as agreed
• Any legal proceedings must be commenced within the time limits prescribed by applicable law

13. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of South Africa.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page.

We will update the "Last updated" date at the top of this page when changes are made. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Taluka Cane regarding your use of the website and services, superseding any prior agreements or understandings.